Order Fulfillment Times
Usually, most orders will ship in 7-10 days once purchased via our website, but often they will ship much quicker! We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by LenzBuddy™ or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We love being able to to get our custom caps sent to our international friends - however, it is a bit more tricky than our domestic shipments. Once it leaves our office on the postal carrier you choose, it is often out of our control as it leaves our borders, and arrives at your local customs office. Should there be an issue with the carrier - we will help you as much as we can to try to locate your package, but understand that this is a 3rd party service. Please make sure you include your email and phone that we can input on the customs form, so you can be notified by your local office.
Please note that due to Covid and also the resulting high shipment volumes across the globe, that our international customers have sometimes experienced longer shipping times than are quoted by the shipping services. We are very sorry for the delays and want to get the caps on your gear as fast as you do! We do our best to fill out custom forms properly to help speed the clearing process along, but sometimes customs will hold a package for additional random screenings and such - these delays are hard to account for.
Shipping times are estimated only, and are in addition to the time it takes us to manufacture your products.
Insurance provided by the shipping portal, does not provide payment for late packages, or packages that are marked delivered but cannot be located by the customer afterward. Per shipping carriers rules, insurance claims could take 90+ days to be fully resolved/paid.
If you require signature confirmation, or other shipping arrangements to have your package delivered to a secure location (vs. left in your unattended mailbox or doorstep) please contact us with your wishes so we can quote those additional services through the carrier if available. United Parcel Service (UPS) seems to be the fastest carrier at the moment based on recent LenzBuddy shipments and customer feedback - it does come with higher costs though, as they almost always charge a broker fee that is in addition to the quoted shipping price on our website. However, many customers have enjoyed the speed at which the products typically arrive.
VAT & Local Duties
The amount paid via our website does NOT include any local VAT taxes or duties you might be responsible for in your country at time of delivery, or any carrier broker fees that might be charged directly to you for handling customs clearing. Please check with the carrier you chose for more information prior to selecting and paying for your shipping.